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Search for a course > FRANÇAIS DE L’ HOTELLERIE
Course Contents Entry Requirements
 
  • Greeting the Guests
  • Description of Different Types of Rooms and Room Amenities
  • Phonetics
  • Presentation on Mauritius Tourist Sites, Climatic Conditions and Festivities
  • Knowledge of Menu
  • Presentation of Menu and Drinks
  • Telephone Etiquette and Skills
  • Communicating with Guests
  • Information on Hotel Services
  • Taking an Order
  • The Food Service
  • Dealing with Customers’ Complaints
  • Give directions Indoor/Outdoor
  • Demonstrate Polite Behaviour in Conversation
  • Making Suggestions and Recommendations
 
  • Profile of Trainees: Receptionists, Housekeepers, Waiters, Bartenders and any other front liners involved with guests.

Duration Mode
  40 hrs   Part-Time

Certification Centre (Click for contact details)
  MITD Certificate of Attendance   École Hotelière Sir Gaetan Duval

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