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Search for a course > CONCIERGERIE / GUEST RELATIONS
Course Contents Entry Requirements
 
  • Nature and Scope of Guest Relations
  • Deportment & Grooming
  • Skills of a Guest Relations Practitioner
  • Distinguishing between Public Relations & Guest Relations
  • Negotiating Skills
  • Effective Communication Skills
  • Handling Guest Complaints
  • Handling Difficult Situations
  • Organising Hotel Visits
  • Handling Educational Tours effectively
  • Planning & Coordinating Daily Activities for the Hotel Guests
  • Ethics of Guest Relations
  • Product Knowledge
 
  • Profile of Trainees: Guest Relations Officers, School Leavers.

Duration Mode
  150 hours   Part-Time

Certification Centre (Click for contact details)
  MITD Certificate of Attendance   École Hotelière Sir Gaetan Duval

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  Apply Online or download application form  
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