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Search for a course > TRAVEL AND TOURISM NC LEVEL 4
Course Contents Entry Requirements
 
  • Process travel requirements using a computer reservation system
  • Develop personal plans for a work role in a tourism and travel industry environment
  • Demonstrate knowledge of and process reservations for water transport
  • Respond in writing to enquiries and complaints in the tourism and travel industry
  • Demonstrate knowledge of communication and customer service skills in tourism and travel workplaces
  • Demonstrate knowledge of and process domestic air travel
  • Demonstrate knowledge of and process international accommodation
  • Advise on and sell travel insurance
  • Complete tourism and travel administration tasks and use office equipment
  • Provide customer service in the tourism and travel industry
  • Work in a team in a tourism and travel situation
  • Demonstrate cross-cultural communication for the tourism and travel industry
  • Demonstrate knowledge of support mechanisms for visitors with special needs
  • Provide information about specified regions in Mauritius as visitor destinations
  • Read and write in French for the tourism and travel industry
  • Demonstrate knowledge of International Air Transport Association (IATA) world geography
  • Perform and Apply calculations, data analysis, and statistical interpretation in a business context
  • Demonstrate knowledge of the tourism industry in Mauritius
  • Demonstrate knowledge of and use email and Internet in the tourism and travel industry Advise customers of regulatory requirements for international air travel Sell and process travel requests in a travel industry environment Demonstrate knowledge of the sales function and process in tourism and travel workplaces Solve problems which require calculation with whole numbers Operate a word processor Create and use a simple computer spreadsheet to solve a problem Apply ethics pledge within his/her workplace Describe the legal rights and responsibilities of employees and employers in a tourism workplace
  • Outline and apply contract legislation relating to the tourism and travel industry
 
  • - Minimum SC + 3 years of relevant working experience OR -NTC 3 (NC Level 3) in related field

Duration Mode
  1 year   Full-Time

Certification Centre (Click for contact details)
  Mauritius Institute of Training and Development (MITD)   École Hotelière Sir Gaetan Duval

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