MITD
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Search for a course > FRONT OFFICE NC LEVEL 4
Course Contents Entry Requirements
 
  • Maintain personal presentation and greet customers in the hospitality industry
  • Provide customer service for visitors
  • Use telephone systems in a commercial hospitality environment
  • Provide a reservation service in a commercial hospitality environment
  • Receive and action payments in a commercial hospitality environment
  • Exchange foreign cash and travellers cheques for customers in a commercial hospitality environment
  • Audit customer and commercial establishment records in a commercial accommodation environment
  • Perform debtor control functions and reconcile balances in a commercial hospitality environment
  • Manage a concierge service in a commercial hospitality environment
  • Read texts for practical purposes
  • Provide an information and booking service for customers in a commercial hospitality environment
  • Provide a porter service in a commercial hospitality environment
  • Handle and store customer and establishment property in a commercial hospitality environment
  • Provide a property collection and delivery service in a commercial hospitality environment
  • Provide a commissionaire service in a commercial hospitality environment
  • Provide a mail and communications service for customers in a commercial hospitality environment
  • Provide a vehicle valet parking service in a commercial hospitality environment
  • Provide courtesy transport for customers in a commercial hospitality environment
  • Provide establishment equipment to customers in a commercial hospitality environment
  • Participate in groups and/or teams to gather ideas and information
  • Deal with customer complaints in the hospitality industry Provide office reception services
  • Use office administration systems and processes
  • Use office communication systems
 
  • Minimum SC or NTC level 3 or NC level 3 Front Office + working experience
  • Minimum 17 years

Duration Mode
  1 Year   Full-Time

Certification Centre (Click for contact details)
  Mauritius Institute of Training and Development (MITD)   École Hotelière Sir Gaetan Duval

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