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Search for a course > ENGLISH FOR HOSPITALITY TRADES
Course Contents Entry Requirements
 
  • Greeting the Guests : Housekeeping, Front Office, Restaurant
  • Description of Different Types of Rooms and Room Amenities
  • Phonetics
  • Presentation on Mauritius : Sites, Climatic Conditions and Festivities
  • Knowledge of Menu
  • Presentation of Menu and Drinks
  • Telephone Etiquette and Skills
  • Communicating with Guests
  • Information on Hotel Services
  • Taking an Order
  • The Food Service
  • Dealing with Customers’ complaints
  • Give Directions : Indoor/Outdoor
  • Demonstrate Polite Behaviour in Conversation
  • Making Suggestions and Recommendations
 
  • Profile of Trainees: Receptionists, Housekeepers, Waiters, Bartenders and any other front liners involved with guests.

Duration Mode
  40 hrs   Part-Time

Certification Centre (Click for contact details)
  MITD Certificate of Attendance   École Hotelière Sir Gaetan Duval

Apply Now! More Info
  Apply Online or downloadapplication form   Download Datasheet on ENGLISH FOR HOSPITALITY TRADES
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