MITD
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Search for a course > FRONT DESK CUSTOMER SERVICE
Course Contents Entry Requirements
 
  • Maintain personal presentation and greet customers in the hospitality industry.
  • Provide customer service for visitors.
  • Use Telephone systems in a commercial hospitality environment.
  • Provide a reservation service in a commercial hospitality environment
  • Exchange foreign cash and travellers cheques for customers in a commercial hospitality environment
  • Manage a concierge service in a commercial hospitality environment
  • Provide an information and booking service for customers in a commercial hospitality environment
  • Provide a porter service in a commercial hospitality environment
  • Provide a commissionaire service in a commercial hospitality environment
  • Provide a vehicle valet parking service in a commercial hospitality environment
  • Provide courtesy transport for customers in a commercial hospitality environment
  • Provide establishment equipment to customers in a commercial hospitality environment
  • Deal with customer complaints in the hospitality industry
  • Provide office reception services
 
  • Profile of Trainees: School Certificate Holders, Front liners from the Industry with a minimum of one year working experience in the relevant field.

Duration Mode
  72 hours   Part-Time

Certification Centre (Click for contact details)
  MITD Certificate of Attendance   École Hotelière Sir Gaetan Duval

Apply Now! More Info
  Apply Online or downloadapplication form   Download Datasheet on FRONT DESK CUSTOMER SERVICE
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