| Search for a course > TELEPHONE CUSTOMER SERVICE |
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- Explain the importance of a positive attitude in delivering good customer service.
- List the benefits of providing good customer service to both internal and external customers.
- Identify barriers to providing high quality customer service.
- Apply techniques for dealing with angry or upset customers by successfully answering case studies.
- Effectively deal with dialects and accents on the telephone.
- Demonstrate the proper way to greet, transfer, and hold calls.
- Understand and identify different behavioral styles and adapt as necessary. Successful understanding will be demonstrated through correct completion of case studies.
- Rephrase blunt communication for better results.
- Effectively manage job stress.
- Develop an action plan to improve customer service skills.
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- Profile of Trainees: School Certificate Holders, Telephone operators from the Industry with a minimum of One year working experience in the relevant field
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24 hours |
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Part-Time
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