MITD
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Search for a course > CUSTOMER CARE & COMMUNICATION SKILLS
Course Contents Entry Requirements
 
  • Roles and responsibilities of the service provider.
  • Communication Skills.
  • Customer contact techniques.
  • Dealing with upset customers.
  • Social styles.
  • Decision making and empowerment.
  • Appearance and grooming.
 
  • Profile of Trainees: Front line employees, middle managers and Other potential candidates.

Duration Mode
  18 hours   Part-Time

Certification Centre (Click for contact details)
  MITD Certificate of Attendance   École Hotelière Sir Gaetan Duval

Apply Now! More Info
  Apply Online or downloadapplication form   Download Datasheet on CUSTOMER CARE & COMMUNICATION SKILLS
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