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Search for a course > FRONT OFFICE NC LEVEL 4
Course Contents Entry Requirements
 
  • Maintain personal presentation and greet customers in the hospitality industry
  • Provide customer service for visitors
  • Use telephone systems in a commercial hospitality environment
  • Provide a reservation service in a commercial hospitality environment
  • Receive and action payments in a commercial hospitality environment
  • Exchange foreign cash and travellers cheques for customers in a commercial hospitality environment
  • Audit customer and commercial establishment records in a commercial accommodation environment
  • Perform debtor control functions and reconcile balances in a commercial hospitality environment
  • Manage a concierge service in a commercial hospitality environment
  • Read texts for practical purposes
  • Provide an information and booking service for customers in a commercial hospitality environment
  • Provide a porter service in a commercial hospitality environment
  • Handle and store customer and establishment property in a commercial hospitality environment
  • Provide a property collection and delivery service in a commercial hospitality environment
  • Provide a commissionaire service in a commercial hospitality environment
  • Provide a mail and communications service for customers in a commercial hospitality environment
  • Provide a vehicle valet parking service in a commercial hospitality environment
  • Provide courtesy transport for customers in a commercial hospitality environment
  • Provide establishment equipment to customers in a commercial hospitality environment
  • Participate in groups and/or teams to gather ideas and information
  • Deal with customer complaints in the hospitality industry Provide office reception services
  • Use office administration systems and processes
  • Use office communication systems
 
  • Minimum SC or NTC level 3 or NC level 3 Front Office + working experience
  • Minimum 17 years

Duration Mode
  1 Year   Full-Time

Certification Centre (Click for contact details)
  Mauritius Institute of Training and Development (MITD)   École Hotelière Sir Gaetan Duval

Apply Now! More Info
  Apply Online or downloadapplication form   Download Datasheet on FRONT OFFICE NC LEVEL 4
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