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Course Contents Entry Requirements
 
  • Demonstrate knowledge of commercial accommodation types and costs
  • Demonstrate knowledge of roles and jobs in the hospitality industry
  • Demonstrate knowledge of commercial guest and accommodation service names and terms
  • Demonstrate knowledge of the hospitality industry
  • Provide customer service in given situations
  • Work in a diverse workplace
  • Provide information about an establishment in the hospitality industry
  • Operate a word processor
  • Demonstrate knowledge of communication media types and uses in the hospitality industry
  • Book accommodation for customers in a commercial hospitality environment
  • Provide a reservation service using an electronic system in a commercial hospitality environment
  • Provide reception services in a commercial hospitality environment
  • Demonstrate knowledge of commercial payment systems in the hospitality industry
  • Maintain personal presentation in the workplace
  • Demonstrate complaint handling principles and procedures in the hospitality industry
  • Demonstrate telephone calling and answering techniques in the hospitality industry
  • Demonstrate knowledge of procedures to protect people and property in the hospitality industry
  • Demonstrate knowledge of hospitality accommodation servicing and cleaning procedures
  • Maintain rooms for functions in a commercial hospitality environment
  • Demonstrate knowledge of commercial accommodation service cleaning chemicals and equipment
  • Demonstrate knowledge of commercial laundry services and laundry operations
  • Maintain a safe and secure environment for customers in the hospitality industry
  • Protect health and safety in the workplace
  • Perform calculations for the workplace
 
  • Form IV or Equivalent
  • Minimum 17years old

Duration Mode
  1 Year   Apprenticeship Scheme

Certification Centre (Click for contact details)
  Mauritius Institute of Training and Development (MITD)   École Hotelière Sir Gaetan Duval

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